Telemarketing Manager

Job Title: Telemarketing Manager

Job DescriptionWe are looking for a Telemarketing Manager to handle customer inquiries through calls, WhatsApp, Instagram, and other social media platforms. The candidate should have excellent communication skills and be able to provide prompt customer support while maintaining a professional and friendly approach.

Key Responsibilities:

• Attend and manage inbound customer calls.
• Understand customer requirements and provide accurate information about services.
• Handle customer queries and resolve concerns professionally.
• Respond to customer messages received via WhatsApp, Instagram, Facebook, and other social media channels.
• Maintain records of customer interactions and follow-ups.
• Coordinate with internal teams to ensure timely customer support.
• Build positive relationships with customers and enhance customer satisfaction.
• Ensure quick response times across all communication channels.