E-Commerce Executive
Motiwala Perfumes
E-Commerce Executive
Motiwala Perfumes
Gopipura, Surat
₹15,000 - ₹18,000 monthly*
Fixed
₹15000 - ₹16000
Average Incentives*
₹2,000
Earning Potential
₹18,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
8 applicants
Benefits include: Overtime Pay
Job Description
- Product & Catalog ManagementProduct Listing Creation:Review new product data sheet and ensure all mandatory fields are complete (SKU, name, price, stock, category).
- Upload high-quality, approved product images and videos following platform-specific guidelines (size, resolution, file format).
- Set correct pricing, inventory levels, and tax/shipping information.
- Assign products to the correct category path for optimal discoverability.
- Perform a final live check to ensure all links and elements display correctly on desktop and mobile.
- Pricing & Promotions:Implement price changes, discounts, and promotional banners/codes as per the marketing calendar.
- Verify promotion mechanics are working correctly before launch (e.g., "Buy 2 Get 1 Free").
- II. Order Fulfillment & InventoryOrder Processing:Monitor the Order Management System (OMS) for new orders every [X] hours (e.g., 2 hours).
- Verify payment confirmation and flag any suspicious or potentially fraudulent orders for manual review.
- Check and reserve stock in the system; initiate backorder process for out-of-stock items and notify the customer within 4 hours.
- Generate and transmit the picking list/packing slip to the warehouse/logistics team.
- Shipping & Tracking:Ensure shipping labels are generated with the correct carrier and service level.
- Update the order status to "Shipped" in the system immediately upon dispatch.
- Send the shipping confirmation email, including the carrier name and valid tracking number, to the customer.
- Inventory Control:Conduct daily monitoring of low-stock items and alert the procurement/inventory team to trigger reorders based on set reorder points.
- Reconcile and update physical vs. system inventory discrepancies on a [daily/weekly] basis.
- III. Customer Service & ReturnsInquiry Handling:Address all customer inquiries (email, chat, phone) within the defined Service Level Agreement (SLA) (e.g., 4 business hours).
- Utilize standard response templates for common questions (e.g., order status, product details).
- Escalate complex technical or payment issues to the relevant department immediately using the defined escalation path.
- Returns & Refunds:Process return and exchange requests according to the published policy.
- Log return tracking information and notify the customer once the return package is received.
- Initiate refunds or process exchanges within [X] days of receiving the returned item.
- Inspect returned items for quality and update the system (restock, quarantine, or discard).
- IV. Performance Monitoring & OptimizationPlatform Health:Perform a daily site audit to check for broken links, image display errors, or incorrect pricing on the homepage and top product pages.
- Reporting & Analysis:Generate and analyze the Daily Sales Report (DSR).
- Ensure all new content, blogs, or banners are uploaded correctly and display properly across all devices.
Job role
Work location
Motiwala. PERFUMES, Bhaga Talav Main Road, Bhaga Talav, Nanavat, Surat, Gujarat, India
Department
Retail & eCommerce
Role / Category
eCommerce Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
E-Commerce Platforms, Ecommerce development, E-commerce tools, E-commerce optimization, Ecommerce Sales
English level
Basic English
Age limit
18 - 45 years
Gender
Male
About company
Name
Motiwala Perfumes
Address
Motiwala. PERFUMES, Bhaga Talav Main Road, Bhaga Talav, Nanavat, Surat, Gujarat, India
Job posted by Motiwala Perfumes
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