Area Customer Care Manager - Automotive Service and Support

Responsibilities & Key Deliverables

Roles & Responsibilities:
Analyze the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. 
Maintain and handle internet-based warranty. Ensure implementation of service processes at channel partners. 
Development of secondary channel. Feedback on companies as well as competitors’ products. Training of service managers. 
Work out special service support for strategic customers with channel partners.
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. 
Secondary network for spare parts sales. 
Guide channel partners for manpower/facilities/equipment optimization. 
Ensure profitability of workshops of channel partners. 
MIS on service. 
Spare parts inventory management.
Managing service guarantee at the dealership. 
Monthly visit to ASC and monitor his performance along with ASC coordinator. 
Service camps on monthly basic. 
Monthly visits to customer and update M Response data.

Preferred Industries

Education Qualification

Diploma / Masters in Engineering 

General Experience