E-Commerce Manager

Job SummaryWe are seeking an experienced and result-oriented E-Commerce Head to lead and manage our online sales operations. The candidate will be responsible for driving revenue growth, enhancing customer experience, managing online marketplaces, and developing digital strategies to strengthen our brand presence across e-commerce platforms.

• Key ResponsibilitiesDevelop and execute the company's e-commerce growth strategy.
• Manage online sales across website and marketplaces such as Amazon, Flipkart, Myntra, Etsy, and other relevant platforms.
• Drive sales, revenue, and profitability through effective digital marketing and promotional campaigns.
• Monitor website performance, customer journey, and conversion rates.
• Coordinate with marketing, operations, inventory, and customer service teams to ensure smooth online operations.
• Analyze sales data, customer behavior, and market trends to identify growth opportunities.
• Manage product listings, pricing strategies, catalog management, and inventory planning.
• Oversee SEO, SEM, social media marketing, email marketing, and performance marketing activities.
• Track and optimize key performance indicators (KPIs) including traffic, conversion rate, ROAS, CAC, and customer retention.
• Build and lead the e-commerce team, setting targets and ensuring performance excellence.
• Manage relationships with external agencies, marketplace account managers, and technology vendors.
• Required SkillsStrong knowledge of e-commerce platforms and marketplace management.
• Expertise in digital marketing and performance marketing.
• Excellent analytical and data-driven decision-making skills.
• Strong leadership and team management abilities.
• Knowledge of CRM, Google Analytics, SEO, SEM, and online advertising tools.
• Excellent communication and stakeholder management skills.
• Preferred ExperienceExperience in Jewellery, Fashion, Luxury Goods, Retail, or Consumer Products industry will be preferred.
• Proven track record of scaling online sales and managing high-revenue e-commerce operations.