Front Office Manager

Role Overview:

The Front Office team is a revenue-driving function, not just a support role. We are specifically looking for candidates who are highly presentable, professional, and have strong sales orientation, especially in upselling and cross-selling within a customer-facing environment like gaming zones/FECs.

CTC: ₹3,60,000 per annum

Key Responsibilities:

• Driving card sales (this is the primary revenue stream and a critical KPI)
• Active upselling and cross-selling of gaming packages and offers
• Handling walk-in customers, bookings, and overall front office operations
• Maintaining accurate records of transactions and customer interactions
• Ensuring a high-energy, engaging customer experience at the center

Candidate Expectation:

• Strong communication and interpersonal skills
• Extremely well-groomed and presentable personality
• Proven ability or inclination towards target-based sales roles
• Prior experience in gaming zones, hospitality, retail, or FEC industry preferred
• Comfortable working in a fast-paced, high-footfall environment