Guest Service Associate

The Job Description for current position of Cinepolite Associate is as mentioned below:

• Selling movie tickets at Box Office.

• Selling F&B products at Concessions and Coffee Tree.

• Checking the tickets and usher customers in the Auditorium.

• Doing PRP (Pre Rush-Preparation) before shift and interval starts.

• Taking F&B orders from customers in Audi and serving on Seat.

• Handling routine queries from customers and guiding them properly.

• Escalating/informing any critical customer concern to supervisors.

• Delivering excellent customer service.

• Following the operations processes as per company standards.

• Picking up Trays from Auditorium after the shows.

• Cleaning the Trays and other Equipments at the end of the shift.

• Doing deep cleaning of all areas of F&B Operations.

• Cleaning the Counter and Serving areas to maintain cleanliness and hygiene at all times as per the company standards.