Inside Sales Executive

Inside Sales Executive – Key Responsibilities

1. Lead Handling & QualificationLeads will be provided by Eagermech Enterprise through various sources such as enquiries, website, social media, marketing campaigns, existing customer database, and sales team references.

• Contact assigned leads through phone calls, WhatsApp, and email.
• Understand the customer's product requirement, quantity, application, and purchasing timeline.
• Qualify leads based on requirement, budget, quantity, decision-maker, and purchase timeline.
• Maintain proper records of every lead and update the status regularly.
• Ensure no lead is missed or left without follow-up.

Enquiry & Quotation ManagementReceive and understand customer enquiries generated from assigned leads.

• Coordinate with the sales/technical team to identify the correct product and specification.
• Prepare and share quotations, product details, and commercial offers with customers.
• Follow up on every quotation until it is converted, lost, or kept on hold.
• Coordinate for product samples, trials, technical discussions, and customer visits wherever required.

3. Follow-Up & Order ConversionConduct regular follow-ups with customers through calls, WhatsApp, and email.

• Convert qualified enquiries into purchase orders.
• Follow up for pending purchase orders and repeat requirements.
• Identify opportunities for cross-selling and upselling of Eagermech's product range.
• Maintain professional relationships with customers and ensure a positive buying experience.

4. Coordination With Field Sales TeamShare qualified opportunities with the Field Sales Engineer / Sales Manager.

• Coordinate customer meetings and plant visits when physical interaction is required.
• Provide the field sales team with complete information about the customer's requirement before the visit.
• Track the status of leads handed over to the field sales team.
• Ensure proper follow-up after customer visits, product trials, and demonstrations.

5. CRM & Daily ReportingUpdate all lead activities in the company's CRM/ERP system.

Maintain records of:

• New leads received
• Calls made
• Customer requirements
• Quotations sent
• Follow-ups completed
• Orders received
• Pending opportunities
• Lost enquiries
• Submit daily and weekly sales activity reports to the reporting manager.

Key Performance Indicators (KPIs)The Inside Sales Executive will primarily be measured on:

• Lead response time
• Number of assigned leads contacted
• Lead qualification rate
• Number of quotations generated
• Follow-up completion rate
• Quotation-to-order conversion
• Number/value of orders generated
• Repeat orders from existing customers
• Revenue generated from assigned leads
• CRM/data accuracy
• Timely follow-up on every opportunity

Important ExpectationEagermech will provide the leads. The responsibility of the Inside Sales Executive is to ensure that every lead is properly contacted, understood, followed up, and converted into a business opportunity/order wherever possible.

The complete sales process will be:

Lead Provided → Call → Understand Requirement → Qualify → Quotation → Follow-Up → Trial/Meeting if Required → Purchase Order → Repeat Order