Business Development Manager (BDM)

Key Roles & Responsibilities

1. Business Development & Sales

• Generate new business opportunities for travel, visa, holiday, and corporate travel services.
• Identify and acquire new clients, corporate accounts, and travel partners.
• Achieve monthly, quarterly, and annual sales targets.
• Develop and execute sales strategies to increase revenue.

2. Client Relationship Management

• Build and maintain strong relationships with existing and potential clients.
• Conduct regular client meetings and presentations.
• Ensure high levels of customer satisfaction and retention.
• Handle key accounts and VIP clients professionally.

3. Market Research & Strategy

• Analyze market trends, competitor activities, and customer requirements.
• Identify emerging travel destinations and business opportunities.
• Recommend new products and services based on market demand.
• Support management in strategic planning and business expansion.

4. Corporate Travel & MICE Business

• Generate leads for corporate travel management services.
• Develop MICE (Meetings, Incentives, Conferences & Exhibitions) business opportunities.
• Build relationships with HR departments, procurement teams, and corporate decision-makers.

5. Revenue Growth & Profitability

• Increase overall company revenue and profitability.
• Monitor sales performance and conversion ratios.
• Identify upselling and cross-selling opportunities.
• Ensure profitable pricing and commercial viability of travel products.

6. Marketing Support

• Support digital marketing campaigns and promotional activities.
• Participate in exhibitions, travel fairs, networking events, and business conferences.
• Represent HIR International professionally in the market.

7. Reporting & MIS

• Maintain CRM records and sales pipeline.
• Submit weekly and monthly business development reports.
• Track lead generation, conversion, revenue, and customer acquisition metrics.
• Present business growth reports to management.