Ground Staff

Responsibilties:

• Monitor flight arrivals, departures, and turnaround activities.
• Assist passengers during check-in and boarding.
• Provide flight information and travel assistance.
• Handle passenger queries, complaints, and special requests.
• Assist elderly passengers, unaccompanied minors, and passengers with reduced mobility.
• Manage baggage-related issues such as lost, delayed, or damaged baggage.
• Verify travel documents and boarding passes.

Skills Required:

• Excellent communication skills.
• Customer service orientation.
• Problem-solving ability.
• Teamwork and coordination.
• Ability to work in shifts and under pressure.