Collection Manager

JOB PROFILE – COLLECTION MANAGER

Vacancies Available: As per business requirements

Experience Required: 2–8 years of experience in the collection department, preferably in debt recovery and team management.

Qualification Required: Any graduate can apply.

Skills Required: Good communication, leadership, team management, client relationship management, negotiation, and strategic planning.

Monthly Salary Structure: ₹35,000–₹55,000 + incentives, depending on previous salary and experience.

Gender: Male and female candidates can apply.

Location: Raipur, Bilaspur

Preference: DRA-certified candidates will be preferred.

JOB RESPONSIBILITIES

•  They directly manage a team of collection agents who contact customers regarding unpaid invoices. 
•  Their primary goal is to collect outstanding debts from customers by setting collection strategies and ensuring timely payments. 
•  Tracking the performance of their team members, including collection rates and customer interactions (feedback & trails), to identify areas for improvement.
•  Ensure their team adheres to all relevant laws and company policies related to debt collection.
•  Work in healthy relationship with existing clients & continuously following up them to increase the portfolio size of company.
• Identify market & channelize effective strategic plan to bring new portfolio on-board.
•  Monitor the availability of resources (manpower) in their portfolio, identify & deploy manpower in collaboration with respective department.
• Train, educate, help & motivate team to perform their daily duties with due guidelines & processes.
• Monitor the availability DRA in the cluster, motivate & educate individuals to do necessary certification course, monitor the availability of designated ID Cards for working portfolio in collaboration with respective department.