Spare Parts Manager

pare and Warranty Manager –ATHER SHOWROOM ,Puri

Position: Spare and Warranty Manager

Role Summary:

The Spare and Warranty Manager is responsible for managing spare parts inventory, warranty claims, vendor coordination, and customer service support to ensure efficient after-sales operations and customer satisfaction.

Key Responsibilities

Spare Parts Management

• Maintain optimum inventory levels of spare parts.
• Monitor stock movement and reorder levels.
• Coordinate with suppliers and manufacturers for timely procurement.
• Ensure accurate stock records and periodic inventory audits.
• Control spare parts costs and minimize obsolete inventory.

Warranty Management

• Process and monitor warranty claims as per company policies.
• Verify warranty eligibility and supporting documentation.
• Coordinate with manufacturers/OEMs for claim approvals and reimbursements.
• Maintain warranty records and prepare periodic reports.
• Ensure timely settlement of warranty claims.

Customer Service & Coordination

• Support service teams with spare parts availability.
• Address customer concerns related to warranty and spare parts.
• Coordinate with sales, service, and logistics departments for smooth operations.

Reporting & Compliance

• Prepare inventory, warranty, and performance reports.
• Ensure compliance with company policies and manufacturer guidelines.
• Analyze trends and recommend process improvements.

Required Skills

• Inventory and warehouse management
• Warranty claim processing
• ERP/SAP proficiency
• Strong analytical and reporting skills
• Vendor and customer relationship management
• Communication and leadership skills

Qualification

• Bachelor's degree in Engineering, Business Administration, Supply Chain, or related field.
• 3–8 years of experience in spare parts and warranty management, preferably in automobile, equipment, or manufacturing industries.

KPIs

• Spare parts availability rate
• Inventory turnover ratio
• Warranty claim approval rate
• Claim settlement turnaround time
• Customer satisfaction score
• Inventory accuracy percentage

This role is common in automobile dealerships, manufacturing units, heavy equipment, and service-oriented industries.

Benefits:

• Leave encashment
• Paid sick time