Zonal Head - Operations and Business Development

Responsibilities & Key Deliverables

1. Regional Operations Leadership

• Oversee operations across 5–10 hubs
• Ensure high machine uptime, utilization, and service quality across all hubs
• Drive standardization of processes, SOPs, and service delivery
• Monitor operational KPIs and implement continuous improvements

2. Team Leadership & Capability Building

• Lead and manage Hub Managers, ensuring high performance and accountability
• Set clear targets and regularly review business and operational metrics
• Coach, mentor, and develop Hub Managers into strong business leaders
• Build a culture of ownership, execution, and problem-solving

3. Entrepreneur Network Performance

• Ensure effective management of 125–250 entrepreneurs across hubs
• Drive high engagement, retention, and business success of entrepreneurs
• Identify gaps in capability and address through structured interventions

4. Business Development & Expansion

• Drive entrepreneur acquisition strategy across the zone
• Identify and prioritize high-potential geographies for expansion
• Work with Hub Managers to ensure timely onboarding of new entrepreneurs
• Build local ecosystems through partnerships, referrals, and networks

5. Demand Generation & Market Growth

• Own revenue and demand generation targets for the zone
• Ensure effective execution of:
• Field demonstrations
• Local marketing and branding activities
• Campaigns and partnerships
• Drive localized growth strategies tailored to each hub/market

6. Digital & Marketing Enablement

• Ensure adoption of digital tools and platforms across hubs
• Drive effectiveness of social media and online campaigns
• Monitor campaign ROI and optimize for better reach and conversions

7. Strategic Planning & Insights

• Analyze data across hubs to derive insights on:
• Demand patterns
• Entrepreneur performance
• Machine utilization
• Provide actionable inputs to leadership on scaling strategy
• Identify risks and proactively solve operational bottlenecks

Experience

10–15 years of experience

Industry Preferred

Agri-tech / farm machinery / rural business

FMCG / rural distribution

Startups scaling field operations

Qualifications

• Bachelor’s degree in [Agriculture / Engineering / Business / Related Field]
• MBA preferred (optional)

General Requirements

• Strong leadership and team management skills (multi-layer teams)
• Proven experience in operations + business development
• Ability to scale rural / distributed business models
• Data-driven decision-making and analytical thinking
• Strong stakeholder management (internal + field ecosystem)
• High ownership, execution focus, and resilience

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