Trainer - Sales Process

Job Description – Trainer (Personal Loan Sales Process)

Job Title: Trainer – Personal Loan Sales Process

Department: Operations / Training

Location: Pune

Experience: 1–2 Years (Mandatory)

Industry: BPO / BFSI / Personal Loan Sales

Job Summary

We are looking for a dynamic and result-oriented Trainer with 1–2 years of experience in the

Personal Loan Sales Process. The ideal candidate should have hands-on experience in sales

training, product knowledge, process coaching, and improving team performance through

effective training interventions.

Key Responsibilities

• Conduct induction and onboarding training for new hires.

• Deliver product, process, sales, and soft skills training.

• Train advisors on Personal Loan products, sales techniques, objection handling, and

compliance.

• Conduct refresher training sessions based on quality and performance gaps.

• Monitor trainee performance and provide continuous coaching and feedback.

• Assess training effectiveness through tests, mock calls, and floor observations.

• Coordinate with Operations, QA, and HR teams to identify training needs.

• Maintain training records, attendance, certifications, and reports.

• Ensure trainees meet productivity and quality standards before going live.

Required Skills

• Strong knowledge of the Personal Loan Sales Process.

• Excellent communication and presentation skills.

• Good coaching, mentoring, and facilitation abilities.

• Proficiency in MS Excel, PowerPoint, and training documentation.

• Ability to motivate teams and improve sales performance.

Eligibility

• Graduate in any discipline.

• 1–2 years of experience as a Trainer in the Personal Loan Sales domain (Mandatory).

• Experience in BPO/BFSI sales processes is preferred.

Preferred Competencies

• Strong analytical and problem-solving skills.

• Positive attitude with excellent interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple training batches.

Salary: As per company standards (Best in the industry)

Contact Details: Pooja – 9112383905

Mail ID : Pooja.davkhar@theimperative.in