Tele Calling Team Leader

Team Leader Tele Calling

• Manage and supervise a team of telecallers (inbound/outbound process)
• Set sales/lead generation targets and ensure achievement
• Monitor daily call activities and track team performance
• Coach, train, and mentor team members to improve productivity
• Conduct call audits and provide constructive feedback
• Handle customer escalations and ensure resolution
• Prepare and maintain daily/weekly/monthly performance reports
• Ensure adherence to company policies, scripts, and compliance standards
• Collaborate with management to improve processes and strategies