Team Leader - Operations

Role overviewFactprobe Investigation handles motor accident insurance claim investigations. We are hiring a hands-on Team Leader to manage the daily work of our back-office staff and field investigators. You will be responsible for each case from allocation to report submission, ensuring the team follows company procedures, meets quality standards, and delivers within client deadlines.

• Key responsibilitiesAllocate and track cases. Assign work based on priority and team capacity. Set deadlines for each stage and review progress daily.
• Ensure the team follows the investigation process. Confirm that staff review case papers, complete required visits and verifications, collect supporting documents, and record findings before preparing the report.
• Get pending work completed. Follow up with staff, resolve bottlenecks, and escalate delays early. Coordinate any approvals needed to keep cases moving.
• Review report quality. Check reports for factual accuracy, consistency with the evidence, clear findings, and complete attachments. Ensure corrections are made before final approval and submission.
• Communicate with clients. Acknowledge new assignments, provide clear status updates, request missing documents, respond to queries, and flag any risk to the delivery timeline.
• Manage team performance. Maintain an up-to-date case tracker, review overdue cases and repeat errors, and coach staff to improve accuracy and turnaround time.
• Protect confidential information. Ensure the team handles claim documents and personal information responsibly.
• Candidate requirementsGraduate with experience supervising a team or coordinating day-to-day operations.
• Proficient in Microsoft Excel, Word, email, and PDF tools. Able to maintain case trackers, prepare reports, organise digital files, and work with client portals.
• Good spoken and written communication in English and Marathi, with the ability to handle client calls and write clear, professional emails.
• Organised, proactive, and results-driven, with the ability to set priorities, hold team members accountable, and see assignments through to completion.
• Experience in insurance claims, investigations, or documentation-intensive operations is preferred.