Salesforce CRM Analytics Specialist

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 4–6 Years
Location : Pune, 5 Days working from Office
Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities
•    Develop dashboards, reports, and analytics solutions
•    Work with business teams to identify and deliver data-driven insights
•    Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
•    Support predictive analytics (forecasting, trends, anomaly detection)
•    Ensure data quality and reporting accuracy

Skills Required
•    Experience: 4–6 years in Analytics / BI
•    Tools: Salesforce Analytics
•    Strong SQL, basic Python/R (preferred)
•    Knowledge of data modeling & ETL concepts
•    Exposure to CRM, ERP, DMS datasets

Domain Understanding
•    Manufacturing / Automotive / Industrial processes
•    Sales, service, inventory, or dealer analytics

Education
•    Bachelor’s in Engineering / Data / Statistics (certifications preferred)

Success Metrics
•    Adoption of dashboards
•    Delivery of impactful insights
•    Contribution to business outcomes.