Sales & Marketing Manager

Retail B2C Sales Executive – Used Car DealershipCompany: Unity Auto Solutions

Industry: Used Cars / Pre-Owned Automobile Sales

Job Type: Full-Time

Department: Sales & Customer Relationship

About the RoleWe are looking for a smart, confident, energetic, and customer-focused Sales Executive to join our team. The candidate will be responsible for handling customers interested in purchasing pre-owned cars, generating sales through leads and follow-ups, conducting customer calls, explaining vehicle details, arranging visits, and converting enquiries into successful sales.

The ideal candidate should have excellent communication and convincing skills, a positive attitude, and a strong willingness to learn about automobiles and the used-car business.

• Key ResponsibilitiesHandle B2C retail customers from enquiry to final purchase.
• Attend and respond to customer enquiries received through phone calls, WhatsApp, social media, and online portals.
• Make outbound calls to potential customers and follow up regularly.
• Understand customer requirements such as budget, preferred model, fuel type, transmission, usage, and financing requirements.
• Explain vehicle specifications, features, condition, pricing, documentation, warranty, and other relevant details to customers.
• Convince and negotiate with customers professionally and convert enquiries into sales.
• Schedule and manage customer visits to the dealership.
• Give customers a proper explanation and presentation of vehicles.
• Build good relationships with customers and provide a positive buying experience.
• Maintain regular follow-ups with interested and pending customers.
• Maintain customer and lead records properly.
• Update daily sales activities, enquiries, follow-ups, and customer details in Excel/Google Sheets or CRM.
• Coordinate with the team regarding vehicle availability, documentation, finance, insurance, delivery, and other requirements.
• Achieve assigned monthly sales targets.
• Stay updated about different car models, variants, features, market prices, and competitors.
• Be willing to learn new sales techniques, automobile knowledge, digital tools, and business processes.

Required SkillsMust Have:

• Excellent customer convincing and sales skills.
• Good verbal communication and interpersonal skills.
• Good Marathi and English communication skills.
• Confidence in speaking with customers over the phone and face-to-face.
• Good follow-up and customer relationship management skills.
• Basic to good knowledge of MS Excel / Google Sheets.
• Basic computer knowledge.
• Ability to handle multiple customer enquiries at the same time.
• Positive attitude and willingness to learn.
• Ability to work towards and achieve sales targets.
• Professional, presentable, polite, and customer-friendly personality.

Preferred QualitiesPreference will be given to candidates who:

• Have experience in automobile sales, used-car sales, showroom sales, retail sales, B2C sales, or tele-sales.
• Have experience in customer calling and lead conversion.
• Understand basic automobile terminology.
• Have experience working with online leads and sales portals.
• Can confidently negotiate with customers.
• Are self-motivated and result-oriented.

Freshers with excellent communication, confidence, convincing ability, and a strong willingness to learn may also apply.

Candidate ProfileWe are looking for someone who is:

• Confident
• Good at convincing people
• Excellent in communication
• Customer-oriented
• Energetic and proactive
• Good at follow-ups
• Comfortable making sales calls
• Comfortable using Excel and computers
• Willing to learn new things
• Target-oriented
• Honest, disciplined, and professional

ImportantThis is a customer-facing sales position. The candidate should be comfortable making frequent calls, meeting customers, explaining cars, handling objections, following up with leads, negotiating professionally, and working towards sales targets.

If you are confident, good at communicating and convincing customers, and want to build a career in automobile sales, we would like to hear from you.