Retail Store Manager

• 1. Store Operations ManagementSupervise day-to-day pharmacy operations
• Ensure smooth workflow and customer service
• Open and close the store as per company procedures
• Maintain cleanliness, safety, and store standards
• 2. Inventory & Stock ManagementMonitor medicine stock levels and expiry dates
• Place orders with suppliers and vendors
• Prevent stock shortages or overstocking
• Ensure proper storage conditions for medicines
• Manage return of expired or damaged products
• 3. Team ManagementSupervise pharmacists, sales staff, and helpers
• Prepare staff schedules and shift planning
• Train employees on SOPs, billing systems, and customer handling
• Monitor staff performance and productivity
• 4. Customer ServiceHandle customer queries and complaints
• Ensure patients receive medicines accurately
• Maintain high customer satisfaction and loyalty
• Guide customers regarding OTC products and healthcare items
• 5. Regulatory & Legal ComplianceEnsure compliance with drug control laws and pharmacy regulations
• Maintain prescription records and invoices
• Coordinate with drug inspectors and auditors
• Ensure licensed pharmacist availability during operating hours
• 6. Billing & Financial ManagementMonitor cash handling and billing accuracy
• Track daily sales and revenue reports
• Control operational expenses
• Achieve sales targets and profitability goals
• 7. Vendor & Supplier CoordinationNegotiate with distributors and pharmaceutical companies
• Ensure timely delivery of medicines
• Compare pricing and schemes from suppliers
• 8. Sales & Business DevelopmentIncrease store sales through promotions and customer engagement
• Monitor fast-moving and slow-moving products
• Implement loyalty programs or marketing activities
• 9. Technology & ReportingUse pharmacy management software for billing and stock tracking
• Prepare MIS reports, sales reports, and inventory reports
• Analyze store performance metrics
• Important Skills RequiredInventory management
• Leadership and team handling
• Communication skills
• Knowledge of medicines and pharmacy regulations
• Customer relationship management
• Basic accounting and reporting
• Problem-solving abilities

Common KPIs for Pharmacy Stor