Program Manager - Customer Experience Solutions

Area(s) of responsibility

JD - Program Manager

Key Responsibilities

• Presales Engagement
• Collaborate with sales teams to qualify opportunities and craft winning proposals
• Bring consulting and solution driven approach to wining deals in CX solution area
• Drive discovery workshops to capture CX business objectives, pain points, and success metrics
• Solution Architecture & Design
• Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
• Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
• Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools
• Client Interfacing & Stakeholder Management
• Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders
• Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
• Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders
• Solution Delivery Guidance
• Partner with development and delivery teams to validate design, review code, and enforce best practices