Senior Analyst - Operations Technical Learning and Development

Operations Technical Learning and Development Senior Analyst

• Always work with Safety, Quality and Respect in Mind.  Demonstrates the VALUE in Training.
• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
• Market company training opportunities to employees and provide information on benefits to encourage participation.
• Inform employees on scheduled training and track their progress.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
• Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal.
• Develop effective working relationships with and consult with key stakeholders to support the continual gathering of information, feedback, and input from them in order drive curriculum development/evolution.
• Design training programs to ensure training transfer on the job. This includes course pre-work, instructor lecture, hands-on lab exercises, post-work, exams, and on-the-job training plans.
• Assist to design and develop training strategy for the organization including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc.
• Assist trainers to develop quarterly and annual technical training calendar.
• Implement a Train-The-Trainer certification program. 
• Establish technical skill assessment tools to build customized learning programs and curriculums to improve team performance and customer experience.
• Develop standard work for team learning and development journey.
• Manage technical learning centers.
• Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students’ learning experience.
• Develop eLearning strategy for technical training delivery and build up eLearning capability of the team, e.g., webinars, video, self-paced or on-demand learning methods.
• Leverage Learning Management System (LMS) to house, deploy and track global training initiatives to include certification programs.
• Drive continuous improvement projects to improve training quality and effectiveness.
• Develop and maintain a process to keep track of training records and ensure compliance with internal and external audits.
• Improve training compliance with all safety, quality, and regulatory requirements.
• Other duties and responsibilities as assigned. 
• Can explain and demonstrate in clear understanding manner the operation / show the procedures to the operator.

Experience Level

Senior Level