Operation Manager

Key Responsibilities:

• Plan and assign daily service, installation, maintenance and complaint visits to technicians.
• Coordinate with technicians and ensure they reach customers on time.
• Track all scheduled, pending, completed and rescheduled service requests.
• Monitor technician attendance, productivity and daily performance.
• Coordinate with customers regarding service schedules and follow-ups.
• Ensure all customer complaints and service requests are resolved within the committed timeline.
• Maintain daily service records and prepare operational reports in Excel.
• Identify delays or operational issues and take immediate corrective action.
• Coordinate with the Sales, Customer Support and Management teams for smooth operations.
• Ensure proper follow-up after service completion and maintain customer satisfaction.
• Who We Are Looking ForGood communication and coordination skills.
• Strong follow-up and problem-solving ability.
• Comfortable handling multiple technicians and customer requests at the same time.
• Good knowledge of MS Excel and basic computer operations.
• Ability to work in a fast-paced environment.
• Prior experience in service operations, field operations, technician coordination, water purifier/RO, appliance service, or a similar industry will be preferred.