Lead SAP APO Consultant

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

About the Job – We are looking for SAP APO LEAD.
Educational Background – Any Graduate.
Experience-12+ years.
Location-Noida/Pune/Chennai/Mumbai/Bangalore/Hyderabad

Job Summary
We are looking for an experienced SAP SCM APO Consultant to support an AMS-based SAP landscape. The role involves end-to-end support of APO processes including demand planning, supply network planning, and production planning, ensuring stable and optimized supply chain operations.
Key Responsibilities
AMS / Support Responsibilities
•    Provide L2/L3 AMS support for SAP APO processes
•    Handle incidents, service requests, problem management, and minor enhancements
•    Perform root cause analysis (RCA) and implement permanent fixes
•    Monitor and ensure SLA adherence and ticket closure efficiency
•    Support planning cycle activities
•    Coordinate with cross-functional teams for issue resolution
•    Maintain documentation, KT materials, and SOPs
•    Drive continuous improvement initiatives
SAP APO Functional Responsibilities
•    Demand Planning (DP) – Forecasting, planning books, macros
•    Supply Network Planning (SNP) – Heuristics, CTM, deployment
•    Production Planning & Detailed Scheduling (PP/DS)
•    Resolve planning inconsistencies and master data issues
•    Support integration with ECC
•    Work on CIF integration and data consistency
Integration & Technical Responsibilities
•    Support APO–ECC integration
•    Monitor CIF queues and background jobs
•    Resolve planning and integration issues
•    Work with ABAP team for debugging
Governance & Process Excellence
•    Follow ITIL processes
•    Participate in ticket trend analysis
•    Drive process improvements and automation
•    Support audit and reporting needs