International Voice Process Agent
Jobgonic Private Limited
International Voice Process Agent
Jobgonic Private Limited
Yerawada, Pune
₹20,000 - ₹47,000 monthly*
Fixed
₹20000 - ₹37000
Average Incentives*
₹10,000
Earning Potential
₹47,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
88 applicants
Benefits include: Overtime Pay, Joining Bonus, PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
Voice Process Executive
*Role Summary:*
Handle inbound/outbound calls for international/domestic clients. Resolve customer queries, provide product/service info, and ensure high customer satisfaction.
*Key Responsibilities:*
- *Communication*: Answer calls professionally with clear English/Hindi/regional language skills
- *Query Resolution*: Understand customer issues, provide accurate solutions, follow SOPs
- *Documentation*: Update customer details, log call notes, and maintain records in CRM
- *Targets*: Meet KPIs like AHT, CSAT, quality scores, and call volume
- *Compliance*: Follow call scripts, data privacy rules, and company policies
*Skills Required:*
- *Voice*: Neutral accent, good listening, clear diction, grammar
- *Technical*: Basic computer knowledge, typing 25+ WPM, CRM tools
- *Soft Skills*: Patience, empathy, problem-solving, shift flexibility
*Eligibility:*
- *Education*: 12th Pass / Graduate, any stream
- *Experience*: Fresher or exp in BPO/voice
- *Work Mode*: Night shifts/rotational, 5- days/week
*Salary Range:* ₹20,000 – ₹35,000/month + incentives, based on process & experience
Job role
Work location
Commerzone IT Park, Yerawada, Pune, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
bpo, Customer support, International calling, Customer handling, Call handling, Call centre support, Customer care, Customer complaints handling, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 45 years
Gender
Any gender
About company
Name
Jobgonic Private Limited
Address
Commerzone IT Park, Yerawada, Pune, Maharashtra, India
Job posted by Jobgonic Private Limited
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