International Voice Process Agent
Jobgonic Private Limited
International Voice Process Agent
Jobgonic Private Limited
Yerawada, Pune
₹20,000 - ₹47,000 monthly*
Fixed
₹20000 - ₹37000
Average Incentives*
₹10,000
Earning Potential
₹47,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
50 applicants
Benefits include: Overtime Pay, Joining Bonus, PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
Voice Process Executive
*Role Summary:*
Handle inbound/outbound calls for international/domestic clients. Resolve customer queries, provide product/service info, and ensure high customer satisfaction.
*Key Responsibilities:*
- *Communication*: Answer calls professionally with clear English/Hindi/regional language skills
- *Query Resolution*: Understand customer issues, provide accurate solutions, follow SOPs
- *Documentation*: Update customer details, log call notes, and maintain records in CRM
- *Targets*: Meet KPIs like AHT, CSAT, quality scores, and call volume
- *Compliance*: Follow call scripts, data privacy rules, and company policies
*Skills Required:*
- *Voice*: Neutral accent, good listening, clear diction, grammar
- *Technical*: Basic computer knowledge, typing 25+ WPM, CRM tools
- *Soft Skills*: Patience, empathy, problem-solving, shift flexibility
*Eligibility:*
- *Education*: 12th Pass / Graduate, any stream
- *Experience*: Fresher or exp in BPO/voice
- *Work Mode*: Night shifts/rotational, 5- days/week
*Salary Range:* ₹20,000 – ₹35,000/month + incentives, based on process & experience
Job role
Work location
Commerzone IT Park, Yerawada, Pune, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
bpo, Customer support, International calling, Customer handling, Call handling, Call centre support, Customer care, Customer complaints handling, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 45 years
Gender
Any gender
About company
Name
Jobgonic Private Limited
Address
Commerzone IT Park, Yerawada, Pune, Maharashtra, India
Job posted by Jobgonic Private Limited
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