International Voice Process Agent

As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing both voice and non-voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities.

Responsibility -

• Professionally handle incoming customers' inquiries (via phone, chat & email).
• Performs 50% voice and 50% non voice tasks.
• Thoroughly and efficiently gather required customer information
• Research remittance information and updated status of the transaction.
• Review documents shared by customers to match with Internal information.
• Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
• Meet and exceed company and individual performance metrics.
• Be a reliable and agile resource for customer service.

Experience & Education -

• Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
• Multi channel and omni channel experience is also an advantage (voice and non voice experience).
• College Graduate or completed 3 year Bachelor’s College Degree.