Front Office Executive

Job description

Front Office Executive – Centro Hotels

Location: Pune, India

About Us:

Centro Hotels, the flagship brand of SARC Hospitality, established by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel crafted for the modern traveler. Located in the bustling heart of Pune, Centro combines affordability with a guest experience that rivals higher-end hotels, offering unique amenities and a design-led environment. Our commitment to sustainability, continuous innovation, and heartfelt service is reflected in every aspect of our operations, making each guest’s stay memorable and delightful.

Job Overview:

We are seeking a friendly, professional, and detail-oriented Front Office Executive to be the welcoming face of Centro Hotels. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to handle guest interactions with efficiency and warmth. As a Front Office Executive, you will be the first point of contact for our guests, ensuring a seamless check-in/check-out process and providing exceptional service throughout their stay.

Key Responsibilities:

 • Guest Reception & Check-In/Out:

 • Welcome guests with a warm and friendly demeanor, ensuring a smooth and efficient check-in process.

 • Handle check-out procedures accurately, ensuring all guest accounts are settled promptly.

 • Assist guests with any inquiries, requests, or concerns during their stay, ensuring they have a comfortable and enjoyable experience.

 • Manage room assignments and coordinate with housekeeping to ensure rooms are ready for arriving guests.

Reservation Management:

 • Handle reservations, cancellations, and modifications, ensuring all information is accurately recorded in the hotel management system.

 • Coordinate with the sales team to accommodate group bookings and special requests.

 • Maintain up-to-date knowledge of room availability, rates, and special offers to maximize occupancy and revenue.

Customer Service Excellence:

 • Provide personalized service to guests, anticipating their needs and going above and beyond to ensure satisfaction.

 • Handle guest complaints and resolve issues in a professional and timely manner, escalating to management when necessary.

 • Offer information and recommendations about local attractions, dining options, and hotel amenities.

 • Coordinate guest services, including transportation, luggage assistance, and special arrangements.

Administrative Duties:

 • Maintain accurate guest records, including check-in/check-out details, billing information, and special requests.

 • Prepare daily reports for management, including occupancy rates, revenue summaries, and guest feedback.

 • Assist with billing and payment processing, ensuring accuracy and security.

 • Manage the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.

Collaboration & Communication:

 • Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and exceptional guest experiences.

 • Communicate guest preferences, special requests, and feedback to relevant teams to enhance service delivery.

 • Participate in daily briefings and team meetings to stay informed of hotel operations and events.

Health & Safety Compliance:

 • Ensure the front office operates in compliance with all health, safety, and security policies.

 • Monitor the safety and security of the hotel premises, reporting any suspicious activity or safety concerns to management.

Qualifications:

 • Bachelor’s degree or diploma in hospitality management, business administration, or a related field.

 • Proven experience as a Front Office Executive, Receptionist, or in a similar customer-facing role in the hospitality industry.

 • Excellent communication and interpersonal skills, with a strong focus on guest service.

 • Proficiency in hotel management software and MS Office applications.

 • Ability to work independently and as part of a team in a fast-paced environment.

 • Strong problem-solving skills and the ability to remain calm under pressure.

 • Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer:

 • Competitive salary and benefits package.

 • Opportunities for career growth and professional development within SARC Hospitality.

 • A dynamic and inclusive work environment.

 • Employee discounts on dining and events at Chirp and Bloom.

 • The chance to be part of a team that is redefining hospitality standards in India.