Front Office Executive

Job Description – Front Desk Executive/ ReceptionistCompany: Hotel Ashish Plaza (Lodging Hotel)

Position: Front Desk Executive / Receptionist

Location: Pune

Experience: 2–4 Years

Qualification: Graduate / Undergraduate

Salary: As per market standards

Job SummaryHotel Ashish Plaza is seeking a professional and customer-focused Front Desk Executive / Receptionist to manage guest interactions, reservations, check-ins, and check-outs while ensuring excellent hospitality services and a positive guest experience.

Key

Responsibilities·        Welcome guests and visitors in a courteous and professional manner.

·        Handle guest check-in and check-out procedures efficiently.

·        Manage room reservations, bookings, cancellations, and modifications.

·        Answer phone calls, emails, and guest inquiries promptly.

·        Maintain accurate guest records and registration details.

·        Coordinate with housekeeping and maintenance teams to ensure room readiness.

·        Handle guest complaints and provide appropriate solutions.

·        Process payments, prepare bills, and maintain cash records.

·        Ensure compliance with hotel policies and procedures.

·        Maintain cleanliness and organization of the reception area.

·        Prepare daily occupancy and front office reports.

Required

Skills·        Good communication skills in English, Hindi, and Marathi.

·        Strong customer service and interpersonal skills.

·        Basic computer knowledge (MS Office, email, hotel management software).

·        Ability to handle multiple tasks and work under pressure.

·        Professional appearance and positive attitude.

·        Good problem-solving and conflict-resolution skills.

 Eligibility

Criteria·        Graduate or Undergraduate candidates can apply.

·        Minimum 2–4 years of experience in hotel reception, front office, or customer service.

·        Experience in hotel management software will be an added advantage.

Working Conditions: · Rotational shifts, including weekends and holidays.

·        Ability to stand for extended periods and interact with guests continuously.

 Reporting to: Front Office Manager: Mr. Richard

Contact no: 88888 23766

Email id: ashishplaza999@gmail.com