Front Office

Job Summary: (Food and accommodation will be provided)

We are seeking a warm, well-groomed, and customer-focused Front Office Executive to be the face of our hospitality operations. The ideal candidate will handle guest interactions, manage check-ins and check-outs, and ensure a seamless and welcoming guest experience from arrival to departure.

Key Responsibilities:.

• Greet guests with a warm smile and professional attitude
• Handle check-in/check-out processes efficiently
• Maintain guest records, issue room keys, and handle billing procedures
• Answer phone calls and respond to emails courteously and promptly
• Provide information about hotel facilities, services, and local attractions
• Coordinate with housekeeping, maintenance, and other departments for guest requests
• Address guest concerns and escalate unresolved issues to the supervisor
• Maintain a clean and organized front desk area
• Handle booking inquiries and reservations using PMS (Property Management System)
• Follow safety and security procedures and ensure compliance with hotel policies
• Key Skills & Requirements:Minimum qualification: Graduate (Hotel Management preferred)
• 1-3 years of experience in a similar role (freshers with the right attitude may apply)
• Proficient in English and local language; other languages are a plus
• Knowledge of hotel software/PMS (e.g., IDS, Opera, Cloudbeds) is advantageous
• Excellent communication and interpersonal skills
• Positive attitude, grooming standards, and a passion for hospitality
• Ability to work in shifts, including weekends and holidays