Front Desk Associate

Front Desk Associate

Industry

Healthcare / Dermatology Clinic

Job Summary

We are seeking a professional and customer-focused Front Desk Associate for a dermatology clinic. The candidate will be responsible for handling patient interactions, appointment management, billing support, and ensuring smooth front office operations while maintaining a welcoming clinic environment.

Key Responsibilities

Welcome and assist patients in a polite and professional manner

Manage patient appointments, registrations, and follow-ups

Handle incoming calls, WhatsApp messages, and emails

Coordinate patient flow with doctors and clinic staff

Maintain patient records and appointment schedules

Support billing, payment collection, and invoice generation

Address patient inquiries regarding clinic services and consultations

Ensure reception and waiting area are clean and organized

Maintain confidentiality of patient information