Deputy Manager - Process Training and eLearning Development

Deputy Manager - Process Training (eLearning Developer/Instructional Designer/Articulate Storyline 360) - Pune - REF104338W_2026259551

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

To ensure that all the trainings are conducted as per the plan by ops /clientTo support Ops SMEs/trainers in conducting the trainingTo prepare and maintain various process/Training related documents in EnglishTo maintain the database for all the trainings conducted over the last 2-3 yearsTo provide relevant data as and when necessary, To adhere to the requirements of supervisors.To create contents of the process with the co-ordination of Ops as per the training and process requirements.Proactively, managing performance and enhancing performance of team based defined KPI'sAssess training needs, provide training opportunities and train new hires and existing staffProvide subject matter expertiseTimely escalation of people issues, maintaining disciplineIncentive/ Performance Management monitoring.Exposure with hands on experience on Digital training tools, strategies is must.

Qualifications

Graduation

Experience Level

Mid Level