Customer Support Executive
Magpie Placement ServicesFixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
23 applicants
Benefits include: Weekly Payout, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC), Food/Meals, Two-way cab
Job Description
Job Title: Customer Support Executive (International Voice Process)
Company: Leading MNC
Location: Kharadi, Pune
Salary: ₹25,000 – ₹35,000 CTC + Possible Incentives + Travel allowance OR Cabs
Shift: Rotational / Night Shift
Working Days: 5.5 Days
Job Overview
We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.
Key Responsibilities
- Handle inbound customer calls for international clients
- Resolve queries related to orders, payments, returns, and services
- Provide accurate information and quick resolutions
- Maintain proper documentation of customer interactions
- Meet quality, compliance, and productivity KPIs
- Ensure high customer satisfaction at every interaction
Eligibility Criteria
- Qualification: Undergraduate / Graduate (any stream)
- Experience: Minimum 6 months in International BPO (Voice) OR Extremely good fresher
- Communication: Excellent English (mandatory)
- Comfortable with night shifts & rotational offs
- Immediate joiners preferred
Selection Process
- HR Round
- Operations Round
Perks & Benefits
- Night shift allowance (for males)
- Cab facility for females
- PF, ESI & other benefits
- Growth in international BPO domain
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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