Customer Support Executive

Job Description – International Voice Process

Position - International Voice Process Executive / Customer Support Executive

Location - Pune, Maharashtra

Experience- Freshers & Experienced Candidates – Both Eligible

Salary will depend on experience, interview performance, and process requirements.

Job Type - Full-Time | Permanent

Working Days - 5 Days Working

Shift - Rotational Shifts

Candidates should be comfortable working in rotational shifts, including night shifts.

Cab Facility - Two-Way Cab Facility Provided as per company policy and applicable shift timings.

Key ResponsibilitiesHandle inbound and/or outbound calls from international customers.

Understand customer queries and provide accurate and professional resolutions.

Maintain high standards of customer service and communication.

Resolve customer issues within the defined turnaround time.

Follow process guidelines, quality standards, and company policies.

Maintain accurate customer records and update information in the system.

Escalate complex issues to the appropriate team when required.

Achieve defined productivity, quality, and customer satisfaction targets.

Maintain professional communication with customers from different countries.

Eligibility CriteriaFor FreshersGraduates from any recognized university/college.

Excellent verbal and written communication skills in English.

Good listening and comprehension skills.

Comfortable working in rotational shifts.

Basic computer knowledge.

Willingness to work in an international customer service environment.

For Experienced CandidatesPrior experience in an International Voice Process / International BPO / Customer Support / Call Center will be preferred.

Candidates with relevant experience can be considered based on process requirements.

Strong communication, customer-handling, and problem-solving skills.

Ability to work under pressure and meet performance targets.

Required SkillsExcellent spoken English.

Good pronunciation and fluency.

Strong interpersonal and communication skills.

Customer-focused attitude.

Good problem-solving ability.

Basic computer and typing skills.

Ability to multitask.

Willingness to work in rotational shift

Two-Way Cab Facility

5 Days Working

Rotational Shifts

Opportunity for Freshers and Experienced Candidates

Career growth and learning opportunities

Professional and international work environment

Ideal CandidateWe are looking for candidates who are confident English speakers, customer-oriented, adaptable to rotational shifts, and interested in building a career in the international customer service/BPO industry.

FOR MORE DETAILS CONTACT

HR SHRUTI

7499100291