CRM Manager
Ambox Premium Logistics Private LimitedFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
Walk-in interview
Date: 29 Aug 2026 - 10 Sep 2026 | Time: 12.00 pm - 05.00 pm...
Urgently hiring
4 applicants
Benefits include: PF, Laptop, ESI (ESIC)
Job Description
- Key ResponsibilitiesManage and lead the CRM team and ensure timely response to customer queries and requests.
- Maintain strong relationships with existing customers and understand their requirements.
- Handle customer complaints related to shipment delays, delivery issues, POD, shortages, damages, billing and service quality.
- Coordinate with Operations and Branch teams for timely shipment updates and issue resolution.
- Ensure regular follow-up on pending shipments and customer escalations.
- Monitor shipment status and proactively communicate delays or exceptions to customers.
- Ensure timely sharing of POD, invoices, shipment details, delivery updates and other required documents.
- Coordinate with Accounts/Billing team regarding billing discrepancies, credit notes, outstanding issues and customer queries.
- Track customer complaints and ensure closure within defined TAT.
- Maintain CRM reports, customer feedback records, complaint reports and escalation reports.
- Identify recurring customer complaints and coordinate with Operations to implement corrective actions.
- Monitor CRM team's daily performance, response time and pending follow-ups.
- Conduct regular review meetings with the CRM team and prepare performance reports for management.
- Coordinate with Sales team for customer requirements, rate-related queries and service commitments.
- Maintain proper communication with key customers and handle important/escalated accounts personally.
- Collect customer feedback and identify opportunities to improve customer satisfaction.
- Ensure proper documentation and updating of customer information in CRM/software.
- Prepare daily/weekly/monthly reports related to complaints, pending shipments, customer follow-ups and service performance.
- Ensure that all customer commitments are properly communicated to the concerned departments and followed up until completion.
- Key Performance Indicators (KPIs)Customer complaint resolution within TAT
- Customer response time
- Pending shipment follow-up and closure
- Complaint closure percentage
- Customer satisfaction and retention
- POD/documentation closure
- Reduction in repeat complaints
- CRM team productivity
- Timely escalation and resolution of operational issues
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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