Courier Booking Coordinator

Job Title: Courier Booking ExecutiveDepartment: Logistics / Operations

Reports To: Operations Manager / Logistics Supervisor

Location: Shop B8, Aurum Elementto, Porwal Road, Lohegaon, Pune – 411047

Education : Graduate

Employment Type: Full-time

Job Summary:The Courier Booking Executive is responsible for managing and coordinating courier bookings, ensuring timely dispatch and delivery of shipments, and maintaining smooth communication with clients, vendors, and internal teams. The role involves handling booking requests, preparing shipment documentation, tracking deliveries, and resolving any operational issues that may arise.

• Key Responsibilities:Receive and process courier booking requests from clients via phone, email, or online platforms.
• Coordinate with courier partners (local, national, and international) to arrange timely pickups and deliveries.
• Prepare and verify shipping documentation (AWB, invoices, labels, etc.) according to client and carrier requirements.
• Update shipment status in internal systems and communicate tracking details to customers.
• Monitor delivery timelines and proactively follow up on delays or issues.
• Maintain accurate records of all bookings, shipments, and transactions.
• Handle customer inquiries and complaints promptly and professionally.
• Liaise with internal departments such as Sales, Accounts, and Warehouse for smooth order processing.
• Assist in rate negotiation and vendor management when necessary.
• Generate daily/weekly reports on courier activities and performance.
• Qualifications and Skills:Bachelor’s degree in Logistics, Business Administration, or a related field (preferred).
• 1–3 years of experience in courier operations, logistics coordination, or customer service.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and familiarity with courier management software or ERP systems.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Key Competencies:Customer-oriented approach
• Time management
• Data accuracy and reporting
• Team collaboration
• Initiative and accountability
• Working Conditions:Office-based role at Shop B8, Aurum Elementto, Porwal Road, Lohegaon, Pune – 411047.
• May require working in shifts depending on operational needs.