Chat Process Executive

Job Title: Chat Support Executive

Working Days & Timings

Wednesday to Saturday: 10:00 AM – 6:00 PM

Sunday: 9:00 AM – 9:00 PM

Weekly Off: Monday & Tuesday

Job Responsibilities

Handle customer queries and provide support through chat.

Respond to customer inquiries in a professional and timely manner.

Resolve customer concerns and ensure a high level of customer satisfaction.

Maintain accurate records of customer interactions and follow-ups.

Escalate complex issues to the relevant department when required.

Ensure service quality standards are maintained.

Requirements

Excellent written communication skills.

Basic computer knowledge and typing skills.

Ability to multitask and work efficiently in a fast-paced environment.

Strong problem-solving and customer service skills

Qualification

Bachelor's Degree (Graduation) in any discipline.

Experience

Freshers and candidates with up to 1 year of experience are welcome to apply

Salary

As per company standards.