Automotive Service Advisor

Ensure speedy maintenance and repair of vehicles through clear identification of customer’s needs and accurate demanded repair understanding by using probing sheet.

 Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).

 Provide clear cost estimates and keep customers informed of work progress.

 Monitor the work progress and keep customers informed of changes in cost and completion times.

 Ensure clear and precise service invoices that show parts, Labour and lubricant charges.

 Take all necessary actions to resolve customer complaints as per promised time.

 Ensure all customer vehicles are clean and ready according to the promised delivery time

 Conduct Post-Service Follow-up a