Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you navigate through various client interactions, ensuring satisfaction and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Engage in continuous learning to enhance product knowledge and support capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in MySQL Database Administration.
- Strong understanding of database management and optimization techniques.
- Experience with backup and recovery strategies for MySQL databases.
- Familiarity with performance tuning and query optimization.
- Knowledge of security best practices for database administration.

Additional Information:
- The candidate should have minimum 2 years of experience in MySQL Database Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.