Sales Manager

1. Job SummaryADA Tech Solutions Pvt. Ltd. is looking for an experienced, target-driven, and strategic Senior Sales Manager to lead sales and business development initiatives across BPO, outsourcing services, EdTech, SaaS, and domestic voice process solutions.

The candidate will be responsible for developing sales strategies, acquiring new business clients, building strategic partnerships, managing key accounts, and driving revenue growth. The role requires a strong understanding of B2B sales, service-based selling, technology solutions, outsourcing contracts, and domestic BPO voice operations.

The ideal candidate should have a proven track record of achieving revenue targets, managing sales teams, negotiating commercial agreements, and building long-term client relationships.

• 2. Key ResponsibilitiesA. Sales Strategy & Revenue GrowthDevelop and execute comprehensive sales strategies to achieve monthly, quarterly, and annual revenue targets.
• Identify new business opportunities across BPO, outsourcing, EdTech, SaaS, and domestic voice process services.
• Drive business expansion through new client acquisition, strategic partnerships, and existing account development.
• Establish sales forecasts, revenue projections, and performance benchmarks.
• Analyse market trends, competitor activities, and customer requirements to identify growth opportunities.
• Develop pricing strategies and commercial proposals to maximize revenue and profitability.
• B. BPO & Outsourcing Services SalesGenerate new business opportunities for domestic BPO, voice processes, customer support, back-office operations, and outsourced business services.
• Identify organizations looking to outsource customer service, telecalling, sales support, lead generation, and other business operations.
• Understand client requirements and propose customized outsourcing solutions.
• Prepare proposals covering scope of work, manpower requirements, service levels, pricing, and operational deliverables.
• Negotiate contracts, service agreements, and commercial terms with prospective clients.
• Build relationships with business owners, CXOs, procurement heads, and operations leaders.
• Coordinate with internal operations teams to ensure smooth client onboarding and service delivery.
• C. EdTech & SaaS SalesIdentify and acquire clients for EdTech solutions, SaaS products, technology-enabled services, and related business offerings.
• Develop B2B sales opportunities through corporate partnerships, institutional tie-ups, and enterprise client acquisition.
• Understand customer business challenges and recommend suitable technology or service solutions.
• Conduct product demonstrations, business presentations, and solution discussions with prospective clients.
• Manage the complete sales cycle, from prospecting and lead qualification to negotiation and deal closure.
• Build strategic relationships with enterprise customers and technology partners.
• Identify opportunities for subscription-based revenue, renewals, upselling, and cross-selling, wherever applicable.
• D. B2B Sales & Business DevelopmentBuild and maintain a strong pipeline of prospective corporate and enterprise clients.
• Generate leads through networking, referrals, cold calling, email campaigns, LinkedIn, industry events, and other channels.
• Identify decision-makers and develop relationships with senior-level stakeholders.
• Conduct client meetings, requirement-gathering discussions, presentations, and commercial negotiations.
• Prepare proposals, quotations, presentations, tenders, and business agreements.
• Manage complex sales negotiations and close high-value business deals.
• Develop strategic accounts to generate repeat business and long-term revenue.
• Maintain accurate sales pipeline records and ensure timely follow-ups with prospective clients.
• E. Domestic BPO Voice Process SalesAcquire clients requiring domestic inbound and outbound voice process services.
• Develop business opportunities in customer service, customer acquisition, telecalling, lead generation, sales, and customer retention processes.
• Understand client expectations regarding call volumes, manpower, technology, service levels, and performance metrics.
• Collaborate with operations and transition teams to evaluate process feasibility, staffing requirements, and implementation timelines.
• Participate in client presentations and solution discussions covering operational capabilities and service delivery models.
• Negotiate pricing models based on seat capacity, agent requirements, call volumes, or agreed commercial structures.
• Ensure alignment between client commitments and operational capabilities before finalizing agreements.
• F. Sales Team Leadership & Performance ManagementLead, mentor, and motivate the sales and business development team.
• Establish individual and team targets aligned with organizational revenue objectives.
• Monitor daily activities, lead generation, client meetings, conversion rates, and deal closures.
• Conduct regular pipeline reviews, performance discussions, and sales strategy meetings.
• Coach team members on prospecting, consultative selling, negotiation, objection handling, and closing techniques.
• Develop performance improvement plans where required.
• Promote accountability, collaboration, and a results-oriented sales culture.
• G. Client Relationship & Account ManagementBuild and maintain long-term relationships with existing and prospective clients.
• Ensure a professional approach to client communication, issue resolution, and account management.
• Identify opportunities for contract expansion, renewals, and additional service offerings.
• Coordinate with operations, finance, technology, and delivery teams to meet client expectations.
• Monitor client satisfaction and address commercial or service-related concerns.
• Support client retention and develop accounts into sustainable revenue streams.
• H. Sales Reporting & Business PlanningPrepare daily, weekly, and monthly sales performance reports.
• Track revenue, pipeline value, lead conversion, sales cycle, average deal size, and target achievement.
• Maintain accurate client databases, sales records, forecasts, and CRM updates.
• Present sales performance, business opportunities, and growth plans to senior management.
• Monitor profitability, pricing effectiveness, and customer acquisition costs wherever applicable.
• Recommend process improvements to increase sales productivity and conversion rates.
• 3. Required Skills & CompetenciesStrong B2B sales and business development capabilities.
• Experience in BPO, outsourcing, EdTech, SaaS, or technology-enabled services sales.
• Excellent client acquisition, negotiation, and deal-closing skills.
• Strong understanding of domestic voice processes and outsourcing business models.
• Proven ability to manage enterprise clients and senior stakeholders.
• Sales team leadership, mentoring, and performance management skills.
• Strong communication, presentation, and relationship-building abilities.
• Ability to prepare commercial proposals, pricing models, and business presentations.
• Experience in sales forecasting, pipeline management, and revenue planning.
• Proficiency in MS Excel, PowerPoint, CRM platforms, and sales reporting tools.
• Strong analytical thinking, decision-making, and problem-solving abilities.
• 4. Educational QualificationsBachelor's degree in Business Administration, Marketing, Commerce, Management, or a related discipline.
• MBA in Sales, Marketing, or Business Management will be an added advantage.
• 5. Experience Requirements5–10 years of overall experience in sales and business development.
• At least 2–3 years of experience in a sales management or team leadership role.
• Demonstrated experience in B2B sales, corporate client acquisition, and revenue generation.
• Experience in one or more of the following areas is essential:
• BPO and outsourcing services
• Domestic voice process sales
• EdTech and SaaS sales
• Enterprise and corporate sales
• Business process management or technology-enabled services
• Experience managing large accounts, negotiating commercial contracts, and closing high-value deals will be preferred.

6. Key Performance Indicators (KPIs)Performance will be measured against the following parameters:

1. Monthly and quarterly revenue achievement.
2. Number of new corporate and enterprise clients acquired.
3. Value of new business generated and contracts closed.
4. Sales pipeline value and qualified opportunities.
5. Lead-to-meeting and meeting-to-conversion ratios.
6. Average deal size and sales cycle efficiency.
7. Sales team productivity and target achievement.
8. Client retention, renewals, and account expansion.
9. Profitability and commercial effectiveness of closed deals.
10. Accuracy of sales forecasts and timely reporting.

• 7. Compensation & BenefitsSalary will be determined based on experience, qualifications, and interview performance.
• Performance-based incentives may be offered against defined sales targets.
• Opportunities for career advancement and leadership development.
• Other benefits as per company policy.

8. Ideal Candidate ProfileThe ideal candidate is a strategic and commercially driven sales leader with the ability to generate new business, manage high-value B2B relationships, lead sales teams, and deliver consistent revenue growth.

Candidates with experience selling BPO and outsourcing services, domestic voice process solutions, EdTech products, SaaS platforms, or technology-enabled business services will be preferred.

The candidate should be comfortable working in a target-driven environment, engaging with senior decision-makers, negotiating complex contracts, and collaborating with internal teams to deliver sustainable business growth.

9. Application DetailsInterested candidates with relevant experience in B2B sales, BPO services, outsourcing, EdTech, or SaaS sales may apply with their updated resume.