Retail Sales Executive

Sales Associate – Lenskart, PuneCompany: Lenskart

Location: Pune, Maharashtra

Department: Retail / Store Operations

Important Note - Training: Inform candidates about the 25–30 days of Lenskart Academy training. Travel tickets and lunch are supported, but accommodation expenses are borne by the candidate.

Documentation: Ensure all documents are verified before submission

Role: Sales Associate

Job SummaryAs a Sales Associate at Lenskart, you will be responsible for providing an excellent in-store customer experience, understanding customers' eyewear requirements, recommending suitable products, and achieving store sales targets.

• Key ResponsibilitiesWelcome customers and understand their eyewear requirements.
• Explain and recommend eyeglasses, sunglasses, contact lenses and related products.
• Assist customers in selecting frames based on their preferences, face shape, usage and budget.
• Explain lens options, coatings, pricing, offers and product features.
• Support customers during the purchase process and ensure accurate order details.
• Coordinate with the optometrist/team for eye-test and prescription-related requirements.
• Maintain proper display and visual merchandising of frames and sunglasses.
• Handle billing, order tracking, delivery and basic customer queries.
• Follow up with customers regarding orders, collections and after-sales service.
• Maintain store cleanliness, inventory and product presentation.
• Work towards individual and store-level sales targets.
• Handle customer complaints professionally and escalate issues when required.
• Follow Lenskart's store processes, policies and customer-service standards.
• Skills & Qualifications12th pass or graduate; retail/sales experience is an advantage.
• Good communication and interpersonal skills.
• Customer-focused and comfortable interacting with different types of customers.
• Basic sales and negotiation skills.
• Ability to understand customer needs and recommend suitable products.
• Comfortable working with sales targets.
• Basic computer/POS knowledge.
• Ability to work in shifts, including weekends and holidays.
• Preferred CandidateFresher or candidates with experience in retail, showroom sales, fashion, optical or consumer electronics sales can apply.
• Candidates who are confident, energetic and interested in customer-facing retail roles are preferred.