Receptionist / Front Office Executive

Atmabodh Wellness Center is seeking a compassionate, organized, and professional Receptionist to be the first point of contact for our guests. The ideal candidate will embody the spirit of wellness and hospitality, ensuring a warm and efficient welcome for all visitors and a seamless flow of daily operations at the front desk. This role is crucial in creating a positive first impression and contributing to the overall serene and healing atmosphere of the center.

Key Responsibilities:

• Guest Relations:
• Warmly greet and welcome all guests, visitors, and staff with a polite and professional demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Provide information about the wellness center's services, programs (Yoga, Ayurveda, Naturopathy therapies, etc.), facilities, and daily schedules.
• Address guest inquiries, concerns, and requests promptly and courteously, ensuring a high level of guest satisfaction.
• Guide guests to their respective rooms, therapy areas, dining hall, or other facilities as needed.
• Maintain a calm and supportive environment for guests who may be undergoing treatment or experiencing health challenges.
• Front Desk Operations:
• Manage a multi-line phone system, answering calls, taking messages, and directing them to the appropriate department or individual.
• Handle incoming and outgoing correspondence (emails, faxes, mail) efficiently.
• Schedule and manage appointments for consultations, therapies, and other services using the center's booking system.
• Maintain accurate and confidential guest records and files (physical and digital).
• Process payments for services, maintain accurate transaction records, and handle cash/card transactions securely.
• Coordinate with doctors, therapists, yoga instructors, kitchen staff, and housekeeping to ensure smooth service delivery and guest experience.
• Maintain the cleanliness, organization, and inviting ambiance of the reception and waiting areas.
• Administrative Support:
• Assist with general administrative tasks such as data entry, filing, photocopying, and preparing documents.
• Monitor and manage office supplies, placing orders as needed.
• Handle logistics related to guest accommodation, meal timings, and transportation arrangements (e.g., booking cabs from Pune Railway Station/Airport).
• Ensure all necessary paperwork and procedures are completed prior to guest arrival and during their stay.

Qualifications and Skills:

• Education: High School Diploma or equivalent required; a Bachelor's degree in Hospitality, Business Administration, or a related field is a plus.
• Experience: Proven experience (1-3 years) in a front office, reception, or customer service role, preferably in a wellness center, spa, hotel, or healthcare environment.
• Communication: Excellent verbal and written communication skills in English and Hindi (Marathi is a strong advantage). Ability to communicate clearly, empathetically, and professionally with a diverse clientele.
• Customer Service: A genuine passion for providing exceptional customer service and creating a welcoming atmosphere.
• Technical Skills: Proficiency in using computers, including MS Office Suite (Word, Excel) and experience with booking/scheduling software.
• Organizational Skills: Strong organizational and time management skills with attention to detail, capable of multitasking in a dynamic environment.
• Interpersonal Skills: Friendly, approachable, patient, and calm demeanor, even under pressure. Ability to work collaboratively as part of a team.
• Cultural Fit: Alignment with the holistic wellness philosophy of Atmabodh Wellness Center and a respectful understanding of traditional Indian healing practices.
• Problem-Solving: Ability to resolve issues efficiently and diplomatically.
• Gender Requirement: This position is specifically for a male candidate due to the accommodation arrangements provided within the wellness center premises.

Benefits:

• Competitive salary based on experience and qualifications.
• On-site accommodation and meals provided.
• Opportunity to work in a serene and wellness-focused environment.
• Exposure to traditional healing practices like Yoga, Ayurveda, and Naturopathy.
• Supportive team and opportunities for professional growth.