Team Collections Manager - Relationship Banking and Recovery

Team Collections Manager-RELATIONSHIP BANKING GROUP-Recovery Common Cost Allocation - CV,CE & SA

As the Team Collections Manager, you will play a crucial role in driving efficient and effective collection strategies, ensuring timely recovery, and optimizing cost allocation processes. Your leadership and expertise will contribute to the overall success of the Relationship Banking Group's recovery initiatives.

• Lead and manage a team of collections professionals, providing guidance and support to ensure high performance and efficient operations.
• Develop and implement collection strategies tailored to the Relationship Banking Group's portfolio, focusing on CV, CE, and SA segments.
• Monitor and analyze collection performance, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments and stakeholders to ensure seamless coordination and effective recovery processes.
• Ensure compliance with regulatory requirements and internal policies related to collections and recovery.
• Maintain accurate records and documentation for all collection activities, ensuring data integrity and confidentiality.
• Provide regular performance reports and insights to senior management, highlighting key trends and areas of concern.
• Train and mentor team members, fostering a culture of continuous improvement and professional development.
• Stay updated with industry best practices and emerging trends in collections and recovery strategies.
• Build and maintain strong relationships with clients, fostering a positive and collaborative approach to collections.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in collections management, with a proven track record of successful recovery efforts.
• Strong leadership and team management skills, with the ability to motivate and inspire a high-performing team.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in collections software and tools, including CRM systems and analytics platforms.
• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.
• Strong communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
• Knowledge of regulatory requirements and compliance standards related to collections and recovery.
• Ability to work independently, manage multiple priorities, and meet tight deadlines.
• Willingness to continuously learn and adapt to evolving industry trends and best practices.

Experience Level

Mid Level