HOSPITAL /HOTEL/Area Manager/State Manager

Qualifications & Skills:

• Bachelor’s or Master’s degree in Hospitality Management, Healthcare Administration, or related field.
• 8–15 years of experience in 4 star & above property - hotel or hospital operations, with proven managerial experience.
• Strong knowledge of operational processes, SOP creation, and performance management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask and handle dynamic operational challenges effectively.

Key Responsibilities:

• Supervise and manage daily operations across all departments to ensure smooth and efficient functioning of the premises.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) for all operational areas.
• Define and review Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for departmental staff.
• Ensure compliance with company policies, quality standards, and statutory regulations.
• Coordinate with department heads to align operations with organizational goals and service standards.
• Conduct regular operational audits to identify gaps and implement corrective actions.
• Maintain high standards of customer/patient satisfaction and address concerns promptly.
• Oversee housekeeping, maintenance, security, and administrative functions to ensure a safe and well-maintained environment.
• Prepare and present operational performance reports to management.
• Train, guide, and motivate staff to achieve performance excellence.
• Support budgeting, resource planning, and cost-control initiatives.

• Proficiency in MS Office and operational management software.