Customer Care Executive - Night Shift (Calling)

Job Title: Calling Executive

Department: Customer Support

Industry: Healthcare / Hospital

Location:Zirakpur

Job Type: Full-Time

Open Positions: 60

Shift: Night

Budget: upto 20K CTC

Key Responsibilities

Handle Inbound Calls: Receive and manage high volumes of incoming calls promptly and professionally.

Resolve Inbound Queries: Address customer complaints, troubleshoot issues, and provide accurate information regarding products or services.

Maintain Quality Standards: Adhere to defined scripts, processes, and compliance guidelines on every call.

Update CRM: Accurately log call details, customer information, and resolutions into the company database.

Upsell/Cross-sell: Identify customer needs and pitch relevant product upgrades or service plans when applicable

Required Skills & Qualifications:

• Good communication skills in Hindi & English.
• Good typing speed.
• Strong objection handling skills.
• Good knowledge of social media handling.

Multitasking abilities.

• Basic computer knowledge.
• Experience: Minimum 1 year of experience in Chat or Blended Process.
• Qualification: min 12th pass, (Graduates preferred)
• Working Days: 6 Days a Week

Additional Benefits

• One time meal will be provided
• One way cab will be provided