Telecaller

Job Summary

We are looking for an enthusiastic and result-oriented Telecaller / Telesales Executive to join our real estate sales team. The ideal candidate will be responsible for generating qualified leads, interacting with prospective customers, scheduling site visits, and supporting the sales team in achieving business targets. Candidates should possess strong communication, persuasion, and customer-handling skills.

Key Responsibilities

• Make outbound calls to prospective customers from company-generated leads and databases.
• Explain residential and commercial real estate projects to potential buyers.
• Qualify leads based on customer requirements, budget, and buying intent.
• Schedule site visits and meetings for the field sales team.
• Follow up with leads regularly to maximize conversions.
• Maintain accurate customer records and update CRM on a daily basis.
• Handle customer queries professionally and provide complete project information.
• Coordinate with the sales team to ensure smooth customer engagement.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Generate referrals from existing and prospective customers.
• Maintain strong customer relationships throughout the sales process.
• Stay updated with project details, pricing, offers, and market trends.

Required Skills

• Excellent verbal communication in Hindi and basic English.
• Strong convincing and negotiation skills.
• Customer-focused approach with a positive attitude.
• Ability to handle objections confidently.
• Good interpersonal and follow-up skills.
• Basic computer knowledge (MS Office, Excel, CRM software).
• Ability to work under sales targets and deadlines.
• Professional telephone etiquette.

Educational Qualification

• Graduate in any discipline (preferred).
• Minimum 12th Pass with relevant telesales experience may also apply.

Preferred Candidate Profile

• Prior experience in Real Estate, Banking, Insurance, EdTech, or BPO sales will be an added advantage.
• Female candidates are preferred (if applicable as per hiring requirement).
• Self-motivated, energetic, and target-driven.
• Strong organizational and time-management skills.
• Ability to build rapport quickly with customers.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Qualified leads generated.
• Site visits scheduled.
• Customer follow-up ratio.
• Lead-to-site visit conversion.
• Site visit-to-booking conversion support.
• Monthly sales target achievement.

Benefits

• Attractive Incentive Structure
• Performance-Based Rewards
• Career Growth Opportunities
• Training & Development
• Supportive Work Environment
• Paid Leave as per company policy