Telecaller

Roles & Responsibilities

• Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
• Handle customer queries professionally and provide suitable resolutions.
• Maintain proper call records and update customer interactions in the CRM system.
• Follow up with customers to ensure timely payment and commitment tracking.
• Achieve daily and monthly collection targets assigned by the management.
• Build and maintain positive relationships with customers through effective communication.
• Escalate unresolved issues to the concerned department when required.
• Ensure compliance with company policies, collection guidelines, and legal regulations.
• Maintain professionalism and customer satisfaction during all interactions.
• Mandatory SkillsExcellent verbal communication skills in Hindi and basic English.
• Good convincing and negotiation skills.
• Basic computer knowledge and typing skills.
• Ability to handle pressure and achieve targets.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Preferred SkillsPrior experience in telecalling, collections, customer service, or sales.
• Knowledge of banking or collection processes.
• Ability to manage difficult customer conversations professionally.
• Experience using CRM or calling software.
• Eligibility CriteriaQualification: Intermediate (10+2) / Graduate
• Fresher and experienced candidates can apply.
• Candidates with customer service or collection experience will be preferred for higher salary brackets.