Telecaller

Job Description

Telecaller / Business Development Executive

Company: Birla Open Minds Education Limited

Location: Noida (Sector 62)

Work Mode: Work from Office

Working Days: (Monday to Saturday)

Experience: 1-3

Employment Type: Full-time

About Birla Open Minds

Birla Open Minds Education Limited is a leading education platform under the Birla Group, committed to transforming the education landscape through innovative learning solutions, school management services, curriculum, and skill development programmes.

We are looking for an enthusiastic and target-oriented Telecaller / Business Development Executive to join our team at Lower Parel, Mumbai. The role involves lead generation, prospect engagement, follow-ups, and business development through inbound and outbound calling.

Key Responsibilities

• Make outbound calls to prospective customers, parents, schools, institutions, and business partners to promote Birla Open Minds' programmes and services.
• Handle inbound enquiries, understand customer requirements, provide relevant information, and convert enquiries into qualified leads, meetings, or enrolments.
• Generate and qualify leads based on customer needs, budget, requirements, and timelines.
• Conduct regular follow-ups through calls, emails, and SMS/WhatsApp to nurture prospects and drive conversions.
• Maintain accurate and updated lead information, follow-ups, and sales activities in CRM systems.
• Achieve assigned daily, weekly, and monthly calling, lead generation, and conversion targets.
• Identify customer requirements and effectively communicate the value proposition of Birla Open Minds' products and services.
• Handle customer objections and queries professionally and work towards successful conversions.
• Coordinate with the Business Development and Sales teams to schedule meetings, demos, presentations, and other follow-up activities.
• Support sales campaigns, events, outreach activities, and other business development initiatives.
• Maintain a high standard of customer experience and adhere to company policies and telecalling guidelines.
• Prepare basic reports related to calls, leads, follow-ups, conversions, and pipeline status.

Candidate Profile

• 2-3 years of experience in Telecalling, Telesales, Business Development, Inside Sales, Customer Support, or Sales.
• Candidates from Education, EdTech, Real Estate, BPO, Telecom, BFSI, or other target-driven industries will be considered.
• Excellent verbal communication and interpersonal skills.
• Good command of English and Hindi is essential.
• Strong persuasion, negotiation, objection-handling, and lead-conversion skills.
• Comfortable making a high volume of inbound and outbound calls.
• Target-oriented with the ability to work towards and achieve sales KPIs and monthly targets.
• Basic proficiency in MS Office, CRM tools, email, and computer applications.
• Graduate in any discipline or equivalent qualification.
• Candidates with strong communication and telecalling aptitude may also be considered.