Telecaller

KEY RESPONSIBILITIES

·  Make outbound calls to potential clients using the leads provided by the company.

·  Introduce Spice Advisors and explain the company's services and offerings.

·  Understand client requirements, business challenges, and expectations.

·  Effectively communicate how Spice Advisors can help clients grow their restaurant business.

·  Convince and generate interest among potential clients to explore our services.

·  Maintain regular follow-ups with interested prospects.

·  Maintain accurate records of client interactions and lead status.

·  Achieve assigned calling, lead conversion, and meeting targets.

·  Coordinate with the sales and backend operations teams.

·  Ensure proper communication and customer satisfaction.

·  Achieve daily calling and follow-up targets.

·  Ensure timely completion and follow-up of assigned tasks.

·  Coordinate with restaurant owners, vendors, and clients.

·  Make follow-up calls and communicate project updates.

·  Collect required information and documents from clients.

REQUIRED SKILLS

·  Excellent verbal communication skills in English and Hindi.

·  Strong convincing, negotiation, and interpersonal skills.

·  Proactive attitude with a confident and positive approach.

·  Ability to understand client requirements and communicate solutions effectively.

·  Good listening and relationship-building skills.

·  Comfortable with outbound calling and handling client queries.

·  Basic knowledge of MS Excel and Google Sheets.

Key Performance Indicators (KPIs)

·      Accuracy and timely updating of client records.

·      Timely completion of assigned project tasks.

·      Quality of reports and documentation.

·      Effective client coordination and follow-ups.

·      Proper maintenance of project trackers and databases.