Tele Sales- Customer Care | Axis BPO Process ( Inbound + Cross Selling )

Job Description

About the Role

We are looking for confident and energetic candidates to join our team as Phone Banking Officers. This role offers an excellent opportunity to build a career in the banking sector by gaining strong customer service and sales experience while working with a reputed private bank.

Key Responsibilities

• Interact with customers over phone calls and build strong relationships
• Promote and upsell banking products and services
• Handle customer queries and provide accurate solutions
• Ensure high levels of customer satisfaction and service quality
• Achieve assigned targets and earn performance-based incentives

Eligibility Criteria

• Fresh graduates are welcome to apply
• Undergraduates with 6–9 months of relevant experience can apply
• Age limit: Up to 30 years

Required Skills

• Good communication skills in English and Hindi
• Customer-focused approach
• Sales and convincing skills
• Positive attitude and willingness to learn

Salary & Incentives

• ₹17,500 per month for freshers
• ₹18,500 per month for experienced candidates
• Attractive performance-based incentives over and above salary

Additional Benefits

• Shuttle facility available
• Shift timings between 8:00 AM and 8:00 PM
• Female employees will be assigned shifts only up to 7:00 PM
• 6 days working with rotational weekly off
• Opportunity for top performers to move to direct bank payroll