Technical Support Executive (Ed-tech)

We are looking for a Technical Support Executive to assist users in effectively using the educator’s application and associated tools. The role involves resolving user issues, ensuring smooth app functionality, and delivering a seamless support experience.

Key Responsibilities:

• Provide technical support to users facing issues while using the application and related tools
• Troubleshoot and resolve user queries in a timely and efficient manner
• Guide users on app features, usage, and best practices
• Escalate complex issues to the relevant technical teams when required

Requirements:

• Good communication and problem-solving skills
• Basic technical understanding of mobile/web applications
• Ability to handle multiple user queries simultaneously
• Customer-focused approach with patience and professionalism