Service Relationship Manager - POS

Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)

Job Description for Service Relationship Manager - POS (Point of Sales) 

 

Designation – Deputy Manager/Manager

 

• Needs to pick the cases from RISK RCU file on regular basis
• Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details
• Connect with Merchant over the call arrange required docs
• Post initial checks docs to be presented RCU team
• Follow ups with team & coordination with merchant in case any other requirement till payment released
• Processing refund basis merchant & RCU team confirmation
• Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found.
• Maintain the feedback in excel file
• Regular circulation of hold cases details to sales team
• TID deactivation SR has to be raised on RCU team confirmation.
• Warning mailers to be issued for Cash funding cases.
• Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.

Experience Level

Mid Level